Refund policy

Thank you for shopping at Gold Palace Jewelry. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations when returning items purchased from us.

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days of the original purchase date.
• Items must be in their original condition, unworn, and with all tags attached.
• Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
• For hygiene reasons, pierced jewelry (such as earrings) cannot be returned or exchanged unless deemed faulty.

2. Refunds:

• Refunds will be issued in the original form of payment.
• Please allow up to [03] business days for your refund to be processed after we receive the returned item(s).
• Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

3. Return Process:

• To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Clearly write the RMA number on the outside of the package when returning the item(s) to us.
• Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
• We recommend using a trackable shipping service to ensure the safe return of your item(s).

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We will arrange for a replacement or issue a full refund, including return shipping costs, upon verification of the damage or defect.

5. In-Store Returns:

• Items purchased in-store must be returned to the same location where they were purchased, along with the original receipt.

6. Online Returns:

• Items purchased online can be returned either by mail or in-store, following the instructions outlined above.

7. Store Credit and Exchanges:

• If you prefer, we can issue store credit instead of a refund, which can be used for future purchases.
• Exchanges for a different size or style are subject to availability.

8. Final Sale Items:

• Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description for details.